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Liberty Utilities optimizes meter-to-cash with the Smart Utilities Billing app to realize $1.5M in cost savings
Challenge
- Rapid growth led to inefficiencies in the Meter-to-Cash process.
- Manual intervention delayed billing, reduced cash flow, and increased costs.
Solution
- Deployed Smart Utilities Billing powered by Good Quarter Company on Celonis.
- Reduced manual meter rereads and truck rolls, saving $1.5M in 4–6 weeks.
- Enabled real-time exception monitoring and automation.
Outcome
- Enabled data-driven strategy and process visibility.
- Led to full-scale implementation and process excellence.
$1.5M in savings within 4–6 weeks
($3–4M for full M2C process)
“With the Celonis Smart Utilities Billing Powered by Good Quarter Company app, Utilities can proactively address revenue leakage and improve customer experience — while reducing manual interventions.”
— Senior Director of Operational Excellence