Product Features
From monitoring meter reads, to billing and invoice delivery, payments and collections, the Utilities Smart Billing App was built for you. Powered by industry leading Object Centric Process Mining (OCPM), it:
Maps every step of your meter-to-cash process
Flags hidden hold-ups and AI driven exception management
Speeds up your entire billing and invoice cycle
Key Features
Process map
Smart Billing app provides a detailed visual process map of your entire Meter to Cash operations, helping teams identify process inefficiencies, redundancies, and bottlenecks. It empowers business stakeholders in improving customer experience, operational SLAs, regulatory compliance and enables breaking down silos between departments.
Process Analytics
Easy to read dashboards built on top of Celonis process mining platform provides detailed data-driven insights to evaluate workflow performance, monitor key metrics, and uncover hidden patterns. It enables you to make informed decisions, reduce delays, and enhance productivity. By analyzing real-time and historical data, you can continuously improve processes and align operations with strategic goals.
Exceptions Management
Billing and invoicing exception handling is one of the most critical parts of any utility organization and can have a severe impact on its operations, customer experience and loss of revenue. Smart Billing AI exceptions management helps identify, track, and resolve these exceptions automatically with humans-in-the loop process. It ensures consistent workflows by flagging errors or bottlenecks that require intervention using a predefined business logic and LLM based AI engine.
Key Smart Billing Meter-to-Cash Value Chain
01
Metering Operations
Eliminate hidden backlogs and data gaps with our Meter Reading Benchmarks, surfacing regional performance at a glance. Automated alerts for implausible or estimated reads keep your team focused on exceptions, while our Ownership & Escalation Tracker ensures every issue is assigned and resolved on time, so your CIS always reflects the true state of the field.
02
Billing Operations
Seamlessly integrate AMI/AMR feeds, CIS rate tables and billing engines into a single pipeline—no more manual uploads or reconciliation headaches. Our engine validates each run in real time, catching errors before they become write-offs and orchestrating SLA-driven steps that keep every cycle on schedule.
03
Regulatory Compliance
Quickly surface billing exceptions—zero-usage streaks, repeat estimates, long-running invoices or duplicate bills—with built-in views that show dates, streak lengths and ownership. Then export a regulator-ready summary in seconds, no manual spreadsheets required.
04
Executive Reporting & Business Reviews
Bring your meter-to-cash metrics together in a single dashboard, complete with configurable scorecards for field ops, billing, collections and finance. Use built-in filters and drill-downs to spot trends, prioritize action items and share concise review packs in seconds.
05
Finance & Collections
Get a unified view of every dunning case and dispute, complete with aging, status and owner details so you know exactly where to focus. Automated reconciliation between billed and collected amounts surfaces revenue leakage patterns and supports more accurate cash forecasting.
Demo
Get in touch
Ready to plug revenue leaks and speed up your Meter-to-Cash cycle? Drop us a line and we’ll show you how the Celonis Utilities Smart Billing App brings instant visibility, AI-driven insights, and end-to-end control to your billing operations.