Perspectives on utility operations, AI, and energy transition.
Insights from the field — process mining, billing, leadership, and the agents reshaping how utilities work.
When "Transformation" Isn't Transformation
Without a process lens, no change is truly intentional. Most so-called transformations are glorified technical migrations — expensive, exhausting, and indifferent to how the business actually runs.
Oct 29, 2025 · 3 min read
My Journey to Building the App I Knew Utilities Needed — Part 3: Why the Squeaky Wheel Keeps Winning
Part 3 of the journey to building the Smart Billing App — exploring why utilities keep rewarding the loudest problems instead of the most impactful ones.
Oct 20, 2025 · 5 min read
Don't Let Watermelon Reporting Fool You — Billing Sees the Red Everyday
Dashboards show green, but billing teams see the red every day. Watermelon Reporting hides the real picture — unresolved exceptions, delayed accounts, and revenue leakage.
Aug 14, 2025 · 4 min read
My Journey to Building an App I Knew Utilities Needed — Part 2: The Beginning
The journey began in 2021 with process mining in Work Management — specifically the New Construction process for New Connections. What we discovered changed everything.
Apr 1, 2025 · 4 min read
My Journey to Building an App I Knew Utilities Needed — Part 1
The utilities business is a constant hum of chaos that never quite boils over — until it does. This is the story of how process mining changed my perspective on meter-to-cash.
Mar 19, 2025 · 4 min read
A Blockbuster in AI Assistance: Google AI Studio's Screen-Sharing Feature
Google AI Studio lets you share your screen with AI and simply talk to it. It's like having J.A.R.V.I.S. as your personal assistant — always there, always ready.
Jan 18, 2025 · 4 min read
Everything, Everywhere, All at Once: The World of Object-Centric Process Mining
Object-centric process mining expands the boundaries of process analysis by incorporating multiple object types and their relationships — revealing the interconnectedness of complex business processes.
Jan 3, 2025 · 3 min read
Building a Conversational Agent for Job Aids (RAG Use Case)
What if you could turn dense documentation into an always-on assistant that provides quick, contextual answers? We built one using Microsoft Co-Pilot Studio — and it was surprisingly easy.
Dec 11, 2024 · 3 min read
Start with the Question: Turning Data into Insight
Data analysis isn't about numbers. It's about the why. The best analysts aren't the ones who know the most tools — they're the most curious.
Nov 18, 2024 · 2 min read
Rethinking Metrics: The Power of Object-Centric Process Mining
OCPM provides a multi-dimensional view of your operations, connecting the dots between objects like orders, payments, and invoices to reveal how processes actually flow in real time.
Oct 20, 2024 · 2 min read
Embracing the Opportunities of SAP S/4 HANA Transformations
Moving to SAP S/4 HANA presents a unique chance to strengthen your processes, data, and culture. Process mining ensures your system integrators have an accurate starting point.
Oct 1, 2024 · 3 min read
Who Owns Your Data?
Data ownership is one of the most critical — and most overlooked — questions in the enterprise. Who really owns your data, and what does that mean for your organization?
Jun 7, 2024 · 6 min read
Getting Better at What You Do by How You Do It
Domain-Driven Design isn't just for software. Applied to business processes, DDD ensures every part of an operation is aligned with strategic objectives.
May 17, 2024 · 3 min read
Move Aside Traditional Methods
Continuous Improvement Teams have used sticky notes and workshops for generations. But it's 2023 — the continuous improvement folks could use a taste of their own medicine.
Apr 6, 2024 · 4 min read
Why You Track Your Life, But Not Your Processes?
Your smartphone knows more about your life than your organization knows about its own processes. Processes leave breadcrumbs too — you just need to know how to read them.
Mar 1, 2024 · 3 min read
Data Insights to Actionable Signals to Desired Outcomes
Simply collecting and analyzing data is not enough — insights must be translated into actionable signals that can be acted upon promptly and effectively.
Feb 15, 2024 · 5 min read
Top 3 Reasons Why Data, Analytics & Insight Have Nowhere to Go in Your Enterprise
The buzz around big data has been doing the rounds for a decade — but if you've seen even a handful of data-driven improvements, you're part of a slender minority.
Feb 1, 2024 · 4 min read