AI Process Intelligence
for Utilities
Lead with Data. Influence behaviour, improve process, & drive success with AI powered process mining for your meter to cash process
Announcing the Release of Our Latest Innovation:
Built by The Good Quarter Company with AI + Process Intelligence, this app gives you an X-ray view and live digital twin of your meter-to-cash process.
From monitoring meter reads, to billing and invoice delivery, payments and collections, the Utilities Smart Billing App was built for you. Powered by Celonis Object Centric Process Mining (OCPM), it:
Maps every step of your meter-to-cash process
Flags hidden hold-ups and exceptions
Speeds up your entire billing cycle
Stop the constant firefighting. Start moving forward.
Key Features
Our Transformation Approach
At Good Quarter, we refuse to treat transformation as a standalone project or an IT checkbox. We built our Meter‑to‑Cash Smart Billing App so that lasting change lives in your daily workflow. Every feature, report, and insight serves your team’s continuous improvement, not just an initial sprint.
A Data Model You Can’t Outgrow
Our Object‑Centric Process Mining (OCPM) model covers every object and attributes your billing and collections teams need—from service orders and meter reads to disputes and payment plans. We normalize data from 30+ Meter To Cash Objects and 70 distinct event types into one unified process map. No more gaps, no more “I didn’t know that happened.”
AI That Does the Heavy Lifting
Manual exception triage is dead weight. Our AI flags implausible and hi‑lo readings using statistical models trained on your historical usage. It ranks exceptions by real financial impact, and lightweight bots handle routine fixes—revalidating reads, rerunning bills, updating customer flags—so your experts focus on the tough cases.
Regulatory Reports—Out of the Box
If it touches billing, we’ve already built it. The app includes a full PUC reporting library—unbilled revenue schedules, tariff exception summaries, meter‑read compliance logs, revenue assurance filings—and live compliance dashboards that flag audit risks before they become headlines. Every data point carries a full, timestamped audit trail so regulators see exactly who did what, when.
KPIs Ready from Day One
Skip the dashboard build‑out. We ship with 60+ industry‑standard metrics preconfigured: read timeliness, exception rates, revenue leakage, days sales outstanding, dispute resolution time, and more. Your targets are crystal clear, and you start tracking improvements on day one
True End‑to‑End Coverage
We go beyond billing: Meter readings & validation: spot missed or outlier reads in real time Exception management: route issues with automated workflows Billing & invoicing visibility: track every invoice, credit memo, and adjustment Collections management: monitor promises to pay, dunning steps, and write‑off triggers Metering operations oversight: manage field work orders and maintenance events.
KPIs Ready from Day One
Skip the dashboard build‑out. We ship with 60+ industry‑standard metrics preconfigured: read timeliness, exception rates, revenue leakage, days sales outstanding, dispute resolution time, and more. Your targets are crystal clear, and you start tracking improvements on day one.
Scale to Every Workflow
Your meter‑to‑cash success isn’t a one‑off. Clone our process engine for Collections, Field Service, Customer Care, or any back‑office workflow. Best practices propagate instantly, so each new area starts ahead of the curve and drives measurable ROI from week one. Stop chasing expensive, multi‑year IT projects. With the M2C Smart Billing App, transformation isn’t a promise—it’s embedded in the product you use every day.
Plug‑and‑Play with SAP IS‑U (and Beyond)
No two‑year cloud build. Our prebuilt SAP IS‑U connector syncs master data and event feeds in weeks. On Oracle Utilities or another ERP? We’ve got you covered. Through our partnership with OneData - not only can we extract data from a variety of source systems, we can ensure data going into Celonis is of the highest quality.