The Human Spark of Utility Transformation

Utilities are complex. Change is hard. But no one has to go it alone — because real transformation starts with people: their mindset, curiosity, and willingness to connect.

The Good Quarter Company ignites the conversations and collaborations that turn ideas into real solutions. By bringing together people, perspectives, and proven frameworks, we help leaders see the full picture, ask better questions, and move forward with confidence.

Because even the most powerful current starts with a spark!

Ignite Your Transformation
The Utilities Smart Billing App is here!
Eliminate hidden waste and unlock massive efficiency in your utilities business.
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Tools, Talks, and Tactics

From reimagining legacy systems to driving the Energy Transition, we help utilities turn complexity into clear, human-centered, future-ready strategies.

System Transformation Support

Real transformation happens when people, processes, data, and purpose align to unlock what technology makes possible. We make that alignment real — turning potential into progress and technology’s promise into lasting impact.

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Understanding Processes

Every utility has hidden friction points. We uncover how work really flows — across departments, tools, and teams — so you can eliminate rework, recover revenue, and restore trust.

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Book an SME or Speaker

Our subject matter experts bring fresh perspective and deep industry insight to your events, workshops, or leadership sessions — sparking honest conversations about what it takes to transform.

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Custom Engagement

Got a challenge that doesn’t fit neatly into a box? Perfect. We’ll meet you where you are and design a tailored approach that connects strategy with execution — across any part of your utility ecosystem.

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Don’t Just Take Our Word for It.

Our clients don’t just hire us—they rely on us to see the full picture, spark bold ideas, and get things done. Here’s what leaders across the utility sector are saying about working with The Good Quarter Company team.

Pranay’s strong work ethic is his greatest asset. While working with Pranay, I witnessed his unique resolution and commitment to execute at the highest levels of quality and deliver excellent results. Pranay is never afraid of working extensive hours to achieve team goals and tackle challenging deliverables; in addition, he sees challenges with excitement and a positive attitude. Pranay is very smart, talented and pleasant to work with, he is a team player that will greatly benefit any team or group he supports.

Adrian R.
Lead Audit Director- Internal Audit | Fraud Detection, Deterrence & Investigation Specialist | National Chair - Hispanic Employee Resource Group (JUNTOS)

I've worked with Lynn through a software-led partnership, and cannot speak highly enough to her level of drive, professionalism, and passion for what she does.

Andrea Lee
Associate at Latham & Watkins

Pranay has been playing an important role as business analyst in a couple of different projects I’ve managed. I’m amazed with his capacity to drive different initiatives at the same time with focus and effectiveness. He has conducted the business definitions with focus in customer satisfaction and has acted as an important facilitator between the customer (business stakeholders) and the project development team. He is also very mood and a good communicator. Very organized too, I’m pleased of having Pranay helping the team to keep documentation and processes up to date. I’d recommend Pranay as a business analyst for any opportunity.

Daniel Amaral
Delivery Manager @ AlticeUSA by WINPROVIT

I believe it is often misconstrued what it takes to make a great Business Architect. Some chalk it up to owning a breadth of functional expertise, others attribute it to exceptional personal skills with a flare for facilitation, others believe it is the ability to problem solve and think critically and yet others believe it is a propensity for solving process problems. In the rarest of cases you may come across a colleague who possesses all of these qualities and Ash has proven to be exactly that. Ash has an innate ability to not only organize the people and processes around him to become more cohesive and efficient but he is also a pleasure to work with. He brings levity to difficult situations with his approachable, light hearted character, yet is always the first to lead the charge when hard work and determination are required to get the job done.

I would not hesitate to recommend Ash to anyone looking for an excellent Business Architect, SAP SME or well rounded, capable member to any business initiative.

Daniela Niton
Director, Enterprise Business Solutions at Liberty

I had the pleasure of partnering with Ash throughout our enterprise system conversion, and I truly enjoyed every moment of our collaboration. He championed our data strategy by leveraging SAP, Power BI, Celonis, and other tools to deliver powerful insights tailored to every level of the organization. His proactive approach, clear communication, and commitment to driving results made him a fantastic colleague and consultant. I highly recommend Ash to anyone seeking an innovative and dependable data expert.

Joshua Karpinski
Strategic Transformation & Operations Executive | VP / Sr. Director | Business & Shared Services | SAP S/4HANA, Process Mining & RPA | Utilities, Energy & Emerging Tech IT & Digital

Smart. Strategic. Focused. And a straight shooter. Lynn takes her marketing acumen, adds a deep understanding of data analytics, and a clear focus on results, to develop and implement targeted strategies. A perfect recipe for developing new audience segments and strengthening connections to existing ones!

Karen Rosen
Principal at Lytton Communications

Lynn Kozak blends deep technical marketing and audience development expertise with a high level of emotional intelligence. The result? Lynn is able to develop complex strategies and successfully execute. It is rare to find this combination of skills in one individual. Her work ethic, project management and people skills ensure a high level of professionalism and success.

Meghan Lauber
Principal at Lytton Communications

Lynn provides clarity around the issues and opportunities that are needed to grow the business. Her willingness to push up her sleeves and get the work done, while keeping her eye on the roadmap is refreshing. I've yet to hear her say the word "no" and her optimism for doing the "right thing" is important to me personally (while making my work life easier).

Nicole Whittle
Global COO, Operations Exec & Growth Architect | Scaling Series B/C Companies | Driving Innovation, GTM Strategy & Operational Excellence | 5x Founder, Tech Investor & Ecosystem Builder

Ashwin is a very knowledgeable, committed and result oriented leader. His deep business processes acumen combined with his outstanding technical knowledge whether it is SAP or non SAP made a big difference in directing the business and SAP teams through critical decisions on very large complex projects. His accessibility encouraged team members to proactively get his perspective and guidance on challenging issues thus averting serious consequences later on. He connected equally well with the project management team and senior business leadership which was very helpful in getting business buy-in and acceptance of the solution. He is a class act.

Raghu RGP C.
Director of IT | SAP S/4HANA Retail & Omni-Channel Transformation | Driving Digital Supply Chain & Market Growth

I have been working for a lot of years and met many talented, smart and successful people. Once in a while you get lucky and get to work with someone who is truly "special". Someone who continually ignites your creative thinking, pushes the envelope, sets standards others can't reach, and solves every kind of problem. To call Lynn a powerhouse is the truth. Simply amazing, classy, gracious and best of all... funny! Such a joy and a great asset to our team and any business.

Raymond Majury
Business Leader / High Performance Team Builder / Mentor & Talent Developer / Driving Sustainable Growth In The Digital Economy

I have watched Lynn in action as she spearheads a comprehensive and multilayered transformation of her company's marketing direction. She has used creativity and hard work to maximize technology's impact and has driven substantial and measurable gains in her organization's success as a result - at a time when much of her industry is atrophying. She is a fantastic partner: she uses the resources at her disposal but gives wholeheartedly and enthusiastically of her time and expertise whenever possible. I am glad that our partnership continues and would jump at the chance to work with her again in the future.

Richard Zervakos
Customer Advocate Specializing in Acquisition, Growth, and Retention for Strategic and High Value Clients

Pranay demonstrated great ability to learn and picked up quickly when he came to our group. In less than a year he became very knowledgeable as a Business Analyst of the application he supported and its business process. He demonstrated great drive and initiative by quickly inserting himself in the team, as well as by using his natural curiosity to find issues and explore possible solutions as well. He is very diligent and always makes himself available to support the team on every task it was needed. I feel very glad I had the opportunity to work as he quickly became a great asset for us.

Sergio R.
Online Business Platform Project Manager at Apple

Plug Into The Circuit

The Circuit is a collective story — of leaders, innovators, and doers shaping the balance between energy, equity, and environment with a shared vision of a smarter, safer and more sustainable planet

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Leadership
4
min read
Blog

When “Transformation” Isn’t Transformation

There’s a quiet absurdity in how most organizations approach change. Every few years, a vendor announces the end of support for a version — and suddenly, an entire enterprise scrambles into “transformation mode.” Slide decks get rewritten, budgets inflate, timelines stretch, and the word strategy gets thrown around like confetti.

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6
min read
Blog

Utilities Billing — Don't let Watermelon Reporting fool you. Billing sees the red everyday.

When the dashboards look green but your billing team is buried in exceptions—there’s a disconnect.In utilities, billing becomes the silent sinkhole of revenue operations, absorbing every upstream delay, data miss, and failed process. We call it Watermelon Reporting—green on the outside, red on the inside.This post is an ode to the teams who keep the lights on (and the bills going out) despite the chaos—and how the Celonis Utilities Smart Billing App helps them shift from firefighting to forward-looking.

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6
min read
Blog

My Journey to Building the App I Knew Utilities Needed — Part 3: Why the Squeaky Wheel Keeps Winning

In Utilities, being loud pays.If you're the one complaining the most, chances are, your issue jumps the queue. But what happens to the silent failures no one’s yelling about?That’s the question I dive into in Part 3 of my series.We’ve all seen it—leadership pulled into fire after fire, solving the same problems over and over, while deeper issues go unnoticed. Escalation becomes the strategy. And soon, the whole organization is wired for noise instead of insight.In this post, I talk about how we deliberately built our app to flip that model.

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6
min read
Blog

My journey to building an App I knew Utilities needed — Part 2 (The Beginning)

In Part 2 of My Journey to Building an App I Knew Utilities Needed, I explore how process mining helped a utility uncover the real causes of delays in the New Connection process—insights that traditional BI tools simply couldn't deliver. This post highlights how utilities can move beyond surface-level reporting to truly understand operational bottlenecks, improve customer experience, and strengthen their rate cases with data-driven transparency.

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6
min read
Blog

My journey to building an App I knew Utilities needed — Part 1

"For years, utilities have struggled with process inefficiencies that lead to millions in fines, regulatory scrutiny, and a complete breakdown in customer trust. But what if there was a way to cut through the chaos and truly understand what's going wrong? In this first part of my journey, I share how process mining and the Celonis platform opened my eyes to the brutal truth: most companies don't even recognize their real processes. I’m excited to share how my company, The Good Quarter, is on the verge of launching an app that will finally give utilities the insight they need to fix their meter-to-cash process—and stop the cycle of missed opportunities and massive costs.

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6
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Blog

A Blockbuster in AI Assistance: Google AI Studio's Screen-Sharing Feature

Discover the groundbreaking new feature in Google AI Studio that lets you share your screen with AI and get real-time, voice-driven assistance. Say goodbye to screenshots and miscommunication—this tool transforms productivity, troubleshooting, and learning by offering seamless, contextual guidance. It's like having J.A.R.V.I.S. from Iron Man as your personal assistant!

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6
min read
Blog

Everything, Everywhere, All at Once: The World of Object-Centric Process Mining

Discover how Object-Centric Process Mining (OCPM) with Celonis transforms business operations. Uncover multi-object interactions, hidden relationships, and end-to-end transparency to drive actionable insights and operational efficiency. Learn how Celonis empowers businesses to move beyond traditional process analysis

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6
min read
Blog

Building a Conversational Agent for job aids (RAG Use Case)

Turn dense job aids into an always-on assistant that delivers quick, contextual answers. Discover how I built JobAidAgent using Microsoft Co-Pilot Studio and expanded its capabilities with the RAG framework to transform static resources into dynamic insights.

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6
min read
Blog

Start with the Question: Turning Data into Insight

Before you touch the data, ask yourself: What do I really want to know? Forget about what the data is; think about what you’re trying to uncover. A good question is specific and meaningful, not just to you but to anyone looking for answers.

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6
min read
Blog

Embracing the Opportunities of SAP S/4 HANA Transformations

You hear a lot about the technology risks around S/4 Implementation projects.  

What no one is really talking about are the business challenges and what the business can do to address 3 of the most common factors that lead to chaotic and unsuccessful S/4 HANA implementations

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6
min read
Blog

Rethinking Metrics: The Power of Object-Centric Process Mining

Discover the transformative power of Object-Centric Process Modeling (OCPM) in business operations. Unlike traditional tools, OCPM provides a dynamic, interconnected view of processes, revealing insights that drive efficiency and strategic alignment. Learn how OCPM is reshaping process analytics and empowering businesses to achieve operational excellence.

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6
min read
Blog

Who owns your data?

Do you own your data? What aspects of your data do you control? What areas are you responsible for in your organization? This article explores some of these concepts.

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Analytics
6
min read
Blog

Getting better at what you do by how you do it

There are myriad ways of delivering greater efficiencies to the business. Some rely on incremental changes to deliver value in small increments. In contrast, others require a greater degree of change for an organization.

Sometimes, a large transformation project is an excellent opportunity to restructure your business operations. And one of the ways to consider what that aspirational state should be is by leveraging the principles of Domain Driven Design.

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Analytics
6
min read
Blog

Move aside traditional methods.

It’s 2024. I think the continuous improvement folks could use a taste of their own medicine. I’ve outlined a few ways process mining could be used to improve the traditional process mapping methods

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Analytics
6
min read
Blog

Why you track your life, but not your processes?

I’m confident you can pick up your smart phone and piece together a significant portion of your life in the past day, month, even years!  Can you say the same about your processes at work?

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6
min read
Blog

Data Insights to Actionable Signals to Desired Outcomes

Organizations rely on data insights in today's data-driven world to inform their decision-making processes and drive successful outcomes. However, simply collecting and analyzing data is not enough.

We explore the journey from data to insight to action to outcome and what organizations must focus on along the way.

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Analytics
6
min read
Blog

Top 3 reasons why data, analytics and insight are all dressed up and have nowhere to go in your enterprise

In neurology, a condition called ataxia manifests as a lack of muscle control or coordination of voluntary movements, which may be an apt metaphor for this dissonance in the business organization in relation to data.

So what is the solution? What can business leaders do to turn the tide on this trend?

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Ready to Work Smarter, Not Harder?

Whether you're looking to spark bold conversations about the future of utilities or take the first step toward transforming your business, our team is ready to help make it happen.
What are you most interested in exploring:
System Transformation Support
Understand Processes
Booking an SME for a Speaking Engagement
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