THE GQ PLAYBOOK
…TO BUSINESS OUTCOMES
PROCESS PLAYBACKS
A great way to build a common understanding of the end-to-end process is the get all the stakeholders in a room. But instead of holding interview based discovery workshops or kaizen events, bring them in to review the flow of the process and validate each step in detail with them.
BUSINESS OUTCOMES SUPPORTED:
Process Performance Improvements
Establish SLAs / SLOs for processes
Established Measurement Framework (KPIs and Metrics)
DIGITAL TWINS FOR PROCESS MODELS
You could spend weeks or months trying to perfect a Visio document, work with several business stakeholders in hours of workshops and yet find that you don’t quite have a unified view of an end-to end process. Conversely you could start with a process mining exercise and build a high fidelity rendition of the reality of your process as reflected through data and then layer on a meaningful and unifying semantic layer to produce something the entire organization can get behind.
This makes a lot of sense of businesses attempting to create a repository of their processes. After all, you want to have something that is meaningful and referenceable in your process library.
BUSINESS OUTCOMES SUPPORTED
Clarity around Roles & Accountabilities
Process Ownership & Governance Transparency
Change Management & Training
PROCESS RE-ENGINEERING
The power of data driven analysis is that you can feel certain about what good looks like. In fact, it is much easier to gauge the impact of what a process change might mean for business when you have the benefit of a solid data foundation
BUSINESS OUTCOMES SUPPORTED
Process Optimization
Established Measurement Framework (KPIs and Metrics)
MEASUREMENT FRAMEWORKS
A monumental step on the journey to becoming data driven is the ability to measure progress. We believe in instrumenting processes with meaningful metrics, both lagging and leading indicators so we can assess progress and establish a feedback loop for iterations of change to follow
BUSINESS OUTCOMES SUPPORTED:
Process Performance Improvements
Establish SLAs / SLOs for processes
Established Measurement Framework (KPIs and Metrics)
DATA DRIVEN LEADERSHIP
Becoming data driven is a mindset. And even though processes rely on data and systems but inevitably are run and operated by people who are ultimately accountable for them. We recognize the need for stakeholders and process owners to adopt a data centric approach but they need to be equipped and familiar with the craft and the tools.
Our accelerated 1 week course familiarizes participants with the basic concepts of data driven thinking, of knowing how to phrase problems that can be answered by data so decisions are based on them.
BUSINESS OUTCOMES SUPPORTED
Scaling Data Driven thinking and decision making across the organization
Established Measurement Framework (KPIs and Metrics)
TALK TO US
If you have any questions about what you see, we encourage you to reach out to us. Let’s get on a call and we’d love to hear about the business outcomes you’ve been dreaming up.