My Journey to Building the App I Knew Utilities Needed — Part 3: Why the Squeaky Wheel Keeps Winning

In Utilities, being loud pays.
If you're the one complaining the most, chances are, your issue jumps the queue. But what happens to the silent failures no one’s yelling about?
That’s the question I dive into in Part 3 of my series.
We’ve all seen it—leadership pulled into fire after fire, solving the same problems over and over, while deeper issues go unnoticed. Escalation becomes the strategy. And soon, the whole organization is wired for noise instead of insight.
In this post, I talk about how we deliberately built our app to flip that model.